Abstract

Abstract
Introduction: The present study aims at studying graduate and postgraduate students and faculty members’ points of view of Dental School of Mashhad University of Medical Sciences regarding the quality of library services through Libqual instrument.
Method:This is a survey study with research population of 148 graduate and postgraduate research students and faculty members of Mashhad Dental School. Study instrument is Libqual-based questionnaire modified according to the status of Dental School’s library. Participants answered the items in two levels of “Available & Expected”.
Results:There was a significant difference among three groups regarding two components of service quality and information control. However, this difference was not significant regarding library space component. In Expected status, there was no difference in three components among three groups. The scores of all study components were significantly lower than ideal in both available and expected status.
Conclusion: Given the study limitation, presented aspects of Libqual and according to the library users’ opinions, the study components were not optimal indicating the necessity of more considerations toward improving library services quality.
Keywords: Service quality evaluation, Libqual model, university library, Mashhad Dental School