Abstract
Introduction and goal:The aim of this study was to investigate the differences between students' expectations and perceptions of the five dimensions of quality of educational services in Shahed Dental School in the academic year 1399-1400 to identify the shortcomings of educational services provided.
Methods: In this cross-sectional study, 39 students of fifth and sixth year of Shahed Dental School in the academic year of 1399-1400 were surveyed. The standard servqual questionnaire used included two sections of personal information and 27 questions about five dimensions of quality of educational services (physical dimensions, assurance, accountability, reliability and empathy) Was performed.
Findings: The results showed that most of the participants were female (61.5%) with an average age of 24.1 years. In general, in all departments, a negative gap was observed in the quality of educational services. It was related to oral medicine, community iral health and endodontic departments and the least negative gap was related to reconstructive and pathology departments, respectively. In general, the negative gap from highest to lowest was related to assurance, empathy, reliability, accountability and physicality.
Conclusion: Students' expectations of the quality of college educational services in various dimensions are not met, and in the meantime, the difference between expectations and perceptions of the assurance dimension is greater than other dimensions, which requires planning and spending sufficient resources to increase quality, especially in this dimension.
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