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The Quality of Educational Services of Shahed Dental School, Tehran from the Perspective of Students

    Authors

    1 Student Research Committee, Faculty of Dentistry, Kerman University of Medical Sciences, Kerman, Iran.

    2 Department of Oral, Maxillofacial Surgery, Faculty of Dentistry, Kerman University of Medical Sciences, Kerman, Iran.

    3 Department of Orthodontics, Faculty of Dentistry, Shahid University of Medical Sciences, Tehran, Iran.

,

Document Type : Original Article

Abstract

Introduction: The aim of this study was to investigate the differences between students' expectations and perceptions of the five dimensions of quality of educational services in Shahed Dental School in the academic year 2020-2021 to identify the shortcomings of educational services provided.
Materials & Methods: In this cross-sectional study, 39 students of fifth and sixth year of Shahed Dental School in the academic year of 2020-2021 were surveyed. The standard SERVQUAL questionnaire included two sections of personal information and 27 questions about five dimensions of quality of educational services (physical dimensions, assurance, accountability, reliability, and empathy).
Results: The results showed that most participants were female (61.5%) with an average age of 24.1 ± 2.1 years. In general, in all departments, a negative gap was observed in the quality of educational services. It was related to oral medicine, community oral health and endodontic departments and the least negative gap was related to reconstructive and pathology departments, respectively. In general, the negative gap from highest to lowest was related to assurance, empathy, reliability, accountability and physical.
Conclusion: Students' expectations of the quality of college educational services in various dimensions are not met, and in the meantime, the difference between expectations and perceptions of the assurance dimension is greater than in other dimensions, which requires planning and spending sufficient resources to increase quality, especially in this dimension.

Keywords

References
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Horizon of Medical Education Development
Volume 16, Issue 1
March 2025
Pages 20-31
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